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Thank you for the opportunity to be your provider of medical and mortuary durable goods. Our dedication to serving this market is demonstrated by our focus on superior customer service to ensure our mutual success. Recognizing the economic risks globally amid the outbreak of novel coronavirus (COVID-19), Mobimedical is continuing our commitment to keeping you informed.
First, as this is an evolving situation, we are actively communicating with our global manufacturers as well as our North American based suppliers to assess possible supply chain disruptions.
Mobimedical is in discussions regularly with our manufacturers for critical updates on supply levels and any potential shortages so that we can offer prompt information to our customers and take pro-active steps to prevent disruption in fulfillment of your essential supplies to run your business.
With that said, we have had a disruption with some of our products and have sold out of items such as masks and our different body bags. Currently, a majority of these items have been prioritized to first responders and medical professionals, and vendors such as Mobimedical are unable to get these items. We do apologize and ask that you check our website regularly for updates on these items.
As far as our in-house manufacturing, we are running at full capacity while also keeping a close eye on the staff for any signs of illness. We do not expect any delays or downtime during this uncertain time.
Secondly, the health and safety of our employees, customers, vendor partners, and communities are also our top priorities. We are evaluating CDC alerts and widespread conditions daily, and examining every aspect of our operations including commercial, product sourcing, procurement, customer service, warehouse fulfillment, and delivery, among other key areas our customers rely on.
As questions and concerns arise as a result of COVID-19 (commonly referred to as Coronavirus), Mobimedical has recently taken several precautionary measures to provide the highest level of protection for our valued customers and team.
As a company that cares about our tremendous staff, we have instructed all employees to seek medical attention immediately if they feel unwell and we do not allow sick employees to report for work under any circumstances.
Our primary focus is two-fold: first, maintaining a healthy workplace and secondly, business continuity. We are committed to ensuring reliable service to our customers.
Please be assured that our team remains strong, diligent and thoughtful during this time. Of utmost importance is serving our customers with unparalleled care, because that is what we do best every day.
We will all work together to get through this difficult time for our country. May God bless the USA and all of North America!
Sincerely,
Tom Starke
Executive Director of Sales & Marketing, Mobimedical